Terms and Conditions

GENERAL TICKET TERMS AND CONDITIONS (GTC)

of German Touring Car Motorracing Event GmbH, Hansastrasse 19, 80686 Munich

(Valid for the event period from 10.06.2025)

This is a translation of the general Ticket Terms and Conditions (GTC) and the German version shall prevail.

1.SCOPE OF APPLICATION

These GTC apply to the legal relationship established by the purchase of day and/or multi-day tickets and/or other admission tickets (jointly "ticket" or "tickets") from German Touring Car Motorracing Event GmbH, Hansastrasse 19, 80686 Munich ("GTM") as the holder of the ticket rights for events (e.g. DTM) that are (co-)organised by GTM ("events") or from authorised GTM sales outlets ("resellers"). Contractual relationships with regard to attending the event and spending time on the respective event site ("event site") are established between the respective ticket holder and GTM at the latest when the tickets are used. In addition, separate general terms and conditions or house rules (see Section 9.1) of the respective local organiser or the operator or owner of the event site may apply to access to the event site, insofar as they have been duly included.

2.ORDER AND SUBJECT OF PERFORMANCE

2.1. Purchase channels: In principle, tickets for events can only be obtained from GTM and its resellers. You can confirm whether a reseller is authorised by GTM by contacting GTM at the contact address under Section 12 ("Contact address") – secondary market platforms such as viagogo, StubHub etc. or other internet platforms (e.g. eBay, classified ads, Facebook) are not authorised resellers. Even when tickets are purchased via a reseller, a legal relationship pursuant to Section 1 shall be established exclusively between the customer and GTM. GTM is not liable for the validity of any admission tickets that have been purchased via a secondary market platform.

2.2. Order: If you order a ticket online at https://tickets.dtm.com, you as the customer submit a binding offer to conclude a contract with GTM using the online command provided for this purpose. GTM will confirm receipt of the offer with the customer online ("order confirmation"). This order confirmation does not constitute acceptance. Rather, it is subject to the availability of the tickets ordered and the consideration of particular circumstances (e.g. safety or health aspects). The contract between GTM and the customer shall only be concluded on the basis of these GTC once the tickets have been sent (electronically, if applicable – such as for e-tickets, see Section 4.2) or deposited. If tickets are purchased or ordered on-site or by telephone, the contract is concluded when the tickets are handed over. For online orders, the transfer is carried out using the delivery method selected when the ticket order is placed. This section applies accordingly to ticket orders on any official secondary market platform offered by GTM.

2.3. Special provisions: At any time and at its own discretion, GTM is entitled and reserves the right to limit the maximum number of tickets available for sale in connection with an event and for individual customers during the ordering process, as well as to cancel purchase rights completely or to grant or refuse ticket discounts and/or conditions in the event of delay.

2.4. Allocation of tickets: Provided that the customer has agreed to this, if the desired category is sold out, instead of not accepting the offer, GTM shall have the right to allocate to the customer tickets from the next lower category and/or to limit the number of tickets. In the event of an incorrect or double booking of a reserved seat, GTM is entitled to allocate the customer any seat of equal value within the same category.

2.5. Right of access: GTM does not grant access to events to everyone, but only to ticket holders who have purchased tickets as customers of GTM or GTM's resellers, or as part of a permissible transfer in accordance with Section 8.3. and who meet any other applicable access requirements (e.g. in accordance with Section 2.6). GTM therefore only grants a right of access ("access rights") to customers who can be identified by unique identifiers (e.g. first name and surname, barcode/QR code and/or booking number, etc.) in or on the ticket and/or to secondary purchasers who have permissibly purchased tickets in accordance with Section 8.3 and who meet any other applicable access requirements (e.g. in accordance with Section 2.6). As proof of identity, the customer must carry an official document suitable for identification purposes (e.g. an identity card) and present it on request. The customer/ticket holder is prohibited from manipulating, obscuring and/or damaging the unique identifiers embedded in or on the tickets (e.g. name, seat information, barcode, QR code, serial and/or shopping cart numbers) or other ticket-related features (e.g. ticket category and price, discount). GTM fulfills its obligations with regard to the customer's or the respective ticket holder's right of access by granting access to the event once. GTM shall also be released from its performance obligation if the ticket holder has not acquired an effective right of access in accordance with this section. The right of access ends when the visitor leaves the event site for the first time. In the event of a ticket purchase as part of an unauthorised transfer in accordance with Section 8.2, no right of access shall be granted. In this case, GTM reserves the right to refuse admission and any recourse claims against GTM are excluded.

2.6. Special conditions for ticket purchase and access: For good cause, e.g. due to externally imposed or otherwise required health and safety measures, GTM shall be entitled (and possibly obliged) to set special conditions for ticket purchase, for access to the event site and for permission to stay on the event site (e.g. provision of personal data or health status, creation of timed entry slots), within the limits of data protection regulations and to enforce compliance with these conditions vis-à-vis the customer or ticket holder. These special conditions will be made available to the customer in good time and must be observed by all ticket holders without exception once they have been communicated. If the customer or ticket holder is unable to fulfill the special access conditions, GTM may refuse ticket purchase and/or access to the event site or prohibit them from staying on the event site. Recourse claims against GTM are excluded in this case.

If GTM announces specific special access conditions after the corresponding tickets have already been purchased, the customer may in such cases withdraw (or, where applicable, partially withdraw) from the contract for the event concerned. The consequences of withdrawal set out in Section 7.2 apply in this case. There is no right of withdrawal if the specific special access conditions had already been announced when the ticket was purchased, or it shall expire at the latest upon each entry to the event site during the validity of the specific special access conditions.

3.PRICES, DISCOUNTS, CHILDREN'S TICKETS, MULTI-DAY TICKETS

3.1. Prices: The amount of the ticket price is based on the GTM price list valid at the time of ordering, which is available at https://www.dtm.com/de. Orders for tickets will only be processed against prepayment and with the accepted payment methods (e.g. credit card, PayPal). In addition to the ticket price, GTM may charge the purchaser postage costs (see Section 4.1) in the case of tickets sent by post and/or a reasonable service fee (e.g. advance booking fee) for services that are in the customer's interest. These costs are incurred by the customer as part of the respective order process in accordance with Section 2.2. If payment is not successfully carried out for reasons for which the customer is responsible (e.g. insufficient credit card or account funds, charge-back, etc.), GTM shall be entitled to cancel the order without compensation or electronically cancel the tickets in question, which shall lose their validity. Any additional costs incurred shall be reimbursed by the customer. GTM reserves the right to assert further claims for compensation for losses.

3.2. Discounts: Discount entitlements for the purchase of tickets are determined during the respective ordering process. Double discounts are not granted. Discount entitlements are based on the date of the event for which a ticket is purchased. Valid official proof of discount entitlement must be carried when entering the event site and must be presented when requested by the security staff. If the customer does not present such proof or if it is invalid, access to the event site may be refused; the customer who has been refused entry is not entitled to any compensation.

3.3. Children's tickets: Children and young people up to and including the age of 15 receive free admission to all spectator points in the standing area (“free standing ticket”) at GTM events. To access grandstands in the seating area, children and young people up to and including the age of 15 also require a grandstand ticket (“children's ticket”). Children and young people up to and including the age of 15 will only be admitted to the event site if accompanied by a responsible adult with a valid ticket for the event site. In principle, it is not possible to combine children's tickets and discounts. At its own discretion, GTM may offer combined discounts in individual cases. This may include, for example, an ADAC membership, which may represent an additional and combinable discount in individual cases. Please refer to the official ticket store for more information. A ticket must be acquired for each child, even in the case of a standing ticket. Otherwise, Section 3.2 applies.

3.4. Multi-day tickets: A multi-day ticket (e.g. weekend ticket) generally entitles the customer to attend events on the event site for which they have purchased a right of access. You can find details in the service description when ordering the multi-day ticket. At the end of the last event covered by the access right conferred by the multi-day ticket, the ticket automatically loses its validity, i.e. the customer loses all access rights to the event site. Premature termination of the multi-day ticket by the customer, the allocation of a new seat at the event site at the customer's request and/or the transfer of the multi-day ticket to another person are excluded.

4.TICKET DISPATCH, DEPOSIT

4.1. Mailing: Tickets are sent by post in paper form at the customer's expense – GTM selects the mailing company and provides it with the customer's mailing details to fulfill the contract in accordance with Article 6 (1)(b) of the EU General Data Protection Regulation ("GDPR"). Tickets are generally delivered to the customer within seven (7) working days of the order confirmation (see Section 2.2). If the customer does not receive their tickets within this period, the mailing loss must be immediately reported to GTM at the contact address. GTM will reissue tickets lost during mailing in accordance with Section 5.3.

4.2. E-tickets: When tickets are sent as e-tickets, the ordered tickets are sent to the customer electronically in the form of a 2D barcode and in PDF format. No dispatch fees are charged when an e-ticket is sent electronically. The 2D barcode for access to the event site must be saved on a smartphone or printed out in legible quality and carried by the customer (on A4 paper) at the event. Unreadable 2D barcodes or printouts that are not the fault of GTM do not entitle the holder to enter the event site.

4.3. Deposit: If, in the case of orders placed at short notice and following notification by GTM, it is no longer possible to guarantee timely receipt of the tickets, in individual cases and at GTM’s own discretion, it is possible to arrange for the tickets to be deposited for collection at a service point set up by GTM for that purpose at the respective event site. Tickets may only be collected by the customer, or a third party who the customer has authorised in writing, upon presentation of an official identification document (identity card, passport, etc.). GTM may charge a reasonable service fee for depositing tickets. The risk of loss of or damage to the tickets prior to collection shall be borne by the customer, unless there is gross negligence or intent on the part of GTM or a third party commissioned by it.

5.COMPLAINTS, DEFECTS, LOSS

5.1. Complaints: The customer must carefully check both the order confirmation and ticket immediately after receiving them to ensure that they are free of errors, in particular with regard to quantity, price, date, event and venue. Complaints about tickets and/or ticket orders that are recognisably incorrect must be submitted immediately, i.e. without undue delay, generally within five (5) working days of receipt of the tickets, but no later than seven (7) working days before the start of the respective event, in text form (email is sufficient) to the contact address. In the case of tickets and/or ticket orders issued within the last seven (7) working days before the respective event and/or in the case of deposited tickets, the complaint must be submitted immediately. Otherwise the previous provision applies accordingly. Errors within the meaning of this section include, in particular, impermissible deviations from the order in terms of quantity, price, date or event, an incorrect print image, missing essential information such as seat number/category in the case of paper tickets and/or visible damage or destruction of the ticket. The receipt postmark or the transmission protocol of the email shall be decisive with regard to compliance with the complaint deadline. In the event of a justified and timely complaint, GTM shall issue the customer with a new ticket free of charge against the destruction or handover of the ticket subject to complaint in paper form; GTM shall invalidate e-tickets against appropriate proof of the error and proof of the customer's identity (e.g. sending a screenshot stating the relevant order number) and issue a new e-ticket free of charge with the error rectified. The provisions on complaints expressly do not apply to tickets that have been lost in accordance with Section 5.3 or to the dispatch of tickets that have not been ordered, or to cases where the reason for the complaint is demonstrably attributable to fault on the part of GTM.

5.2. Defects: In the event of a technical defect of a ticket or difficulties with electronic access control (e.g. in the case of e-tickets), a new ticket will be issued and the old ticket invalidated or the old ticket will be activated accordingly, provided that the customer can prove their identity. This expressly does not apply to technical defects that are clearly attributable to the customer (e.g. damage to the unique identifiers embedded in or on the ticket (see Section 2.5), defects or insufficient charge of the mobile phone, illegible printout, etc.). Processing fees may be charged for reissuing tickets in accordance with the ticket price list, unless GTM or third parties commissioned by it are demonstrably responsible for the defect.

5.3. Loss of tickets: GTM must be informed immediately of any loss, i.e. any involuntary loss, of tickets purchased from it, via the contact address in text form (email is sufficient), by fax or by post. GTM is entitled to invalidate these tickets immediately after being notified of their loss. If a ticket subject to electronic access control is lost (e.g. in the case of e-tickets), the ticket will be reissued after the loss has been reported, the ticket has been invalidated, and the customer's identity has been verified. A processing fee in accordance with the price list may be charged for the reissue, unless GTM or a third party commissioned by it are demonstrably responsible for the loss. As a rule, other lost tickets cannot be reissued for security reasons.

6.CANCELLATIONS, RETURNS, REFUNDS

6.1. No right of cancellation or return: Even if GTM offers tickets via means of distance communication within the meaning of Section 312c (2) of the German Civil Code (BGB) and therefore a distance selling contract may exist in accordance with Section 312c (1) BGB, the customer shall not have a two-week right of cancellation or return when purchasing a ticket, in accordance with Section 312g (2) No. 9 BGB. Every offer or order for tickets therefore becomes binding immediately after confirmation by GTM or the authorised reseller and obliges the customer to accept and pay for the tickets ordered.

6.2. Exchanges and returns: In principle, tickets cannot be exchanged or returned. If a customer is unable to use their ticket for personal reasons (e.g. illness), by way of exception, the ticket may be passed on to a third party within the framework of the provisions of Section 8.3.

7.RELOCATION, CANCELLATION AND ABANDONMENT OF THE EVENT, EXCLUSION OF SPECTATORS

7.1. Outdoor events: The customer acknowledges that the events are open-air events, which means that the implementation, course and times of the individual competitions may be affected by the weather.

7.2. Relocation: GTM reserves the right to relocate events and make changes to the program, in particular for the reasons stated in Section 7.1. If the start time for an event is postponed to a later time on the respective day, the respective ticket shall still entitle the customer to attend that event as a spectator. In such cases, the customer has neither an entitlement to a (pro rata) refund of the price paid nor a (partial) right of withdrawal vis-à-vis GTM. If an event is postponed for a longer period (i.e. the entire event is moved to another date), the corresponding tickets shall remain valid. In such a situation, the customer is entitled to (partial) withdrawal from the contract. Such withdrawal must be declared in text form (email is sufficient) to the contact address. Upon presentation of the ticket or the return of the ticket at their own expense (in the case of e-tickets stating the corresponding order number in the declaration of withdrawal), the customer concerned shall, according to GTM's choice, receive either a (pro rata) refund of the ticket price paid or a voucher for the value of the corresponding ticket price for redemption in the context of a future ticket purchase, unless the allocation of a voucher is unreasonable for the customer. Service and mailing fees will not be refunded.

7.3. Cancellation of an event: In the event of cancellation before the official start of the event, both GTM and the customer concerned shall be entitled to withdraw from the contract for the purchase of tickets for the event in question. Such withdrawal (partial withdrawal in the case of multi-day tickets) by the customer concerned must be declared at least in text form (email is sufficient) to the contact address. The consequences of withdrawal set out in Section 7.2 apply in this case. The right of withdrawal does not apply if the event is canceled within forty-eight hours (48 h) before the official start of the event due to force majeure, in particular due to adverse weather conditions (e.g. fog, snowfall, gusts of wind, hailstorms, earthquakes, severe thunderstorms, other visual obstructions).

7.4. Exclusion of spectators: Where, according to a competent association or authority, an event must take place fully (or partially if the customer's ticket is affected by the partial exclusion) with the exclusion of spectators, both GTM and the customer concerned shall be entitled to withdraw from the contract for the purchase of tickets for the event concerned. Such withdrawal (partial withdrawal in the case of multi-day tickets) by the customer concerned must be submitted to the contact address as a declaration in text form (email is sufficient). The consequences of withdrawal set out in Section 7.2 apply in this case. GTM is solely responsible for determining which customers or which tickets are affected by a partial exclusion of spectators. It must make the decision in this respect according to objective, transparent and non-discriminatory principles and inform the customer concerned without delay.

7.5. Abandoning an event: If an event is abandoned, the customer shall not be entitled to a refund of the ticket price paid unless GTM is responsible for the abandonment or a weighing of the conflicting interests of the customer and GTM suggests that a (pro rata) refund is appropriate in the individual case.

7.6. Futile expenses: GTM shall not be liable to the customer/ticket holder for futile expenses (e.g. futile travel and accommodation costs) in the cases referred to in Sections 7.2 to 7.5, unless GTM is responsible for the event triggering the change in the contractual relationship or a weighing of the conflicting interests of the customer and GTM suggests that the provision of compensation is appropriate in the individual case.

8.TRANSFER OF TICKETS

8.1. Interests meriting protection: In order to avoid violence or criminal acts in connection with attendance at the events and to prevent the unauthorised transfer of tickets, in particular to avoid ticket speculation, and to maintain the broadest possible supply of tickets to fans at socially acceptable prices, it is in the legitimate interest of GTM and the spectators, as well as in the particular interests of spectator safety, to appropriately restrict the transfer of tickets.

8.2. Use and impermissible transfer: The customer undertakes to purchase and use the ticket(s) exclusively for private purposes. Any commercial or unauthorised transfer/resale or other unauthorised offering of purchased tickets without prior written consent by GTM is prohibited. In particular, the following constitute an impermissible and therefore prohibited transfer or offering:

For each case of culpable infringement of the above provisions, the customer shall pay a contractual penalty to GTM, the amount of which shall be set by GTM reasonably within the meaning of Section 315 BGB and, in the event of a dispute regarding its reasonableness, shall be reviewed by the Munich I Regional Court.

8.3. Permissible transfer: A non-commercial transfer of a ticket for non-commercial reasons, in particular in individual cases in the event of illness or unforeseen inability of the customer to attend, is only permitted if no case of impermissible transfer within the meaning of Section 8.2 applies and

8.4. Data of the new ticket holder: The processing of the new ticket holder's name is carried out to fulfil the contracts between them and GTM as well as between them and the customer in accordance with Art. 6 (1) sentence 1 b) GDPR. Furthermore, this data processing is necessary to safeguard GTM's legitimate interests under Art. 6 (1) sentence 1 f) GDPR, which arise from Section 8.1.

8.5. Measures in case of unauthorised transfer: In the event of one or more violations of the provision in Section 8.2 and/or other unauthorised transfers or offerings of tickets, GTM shall have a claim for injunctive relief due to the indicated risk of recurrence. Furthermore, GTM is entitled to

9.CONDUCT ON THE EVENT SITE

9.1. House rules: In addition to these GTC, access to the respective event site is also generally subject to the house rules displayed at the event site. All ticket holders acknowledge such house rules and accept them as binding upon entering the event site at the latest. GTM or third parties commissioned by it shall be entitled to enforce the house rules at all times. Instructions issued by GTM, the police and security personnel before, during and immediately after an event must always be followed.

9.2. Right of access: In principle, all customers or ticket holders with a right of access effectively acquired in accordance with Section 2.5 or 2.6 are entitled to enter the event site. Entry may be refused if:

In the event of a justified refusal of admission, the customer or ticket holder is not entitled to compensation.

9.3. Visual obstructions: Temporary visual obstructions may occur throughout the event site, in particular due to the waving of flags and/or standing spectators. Complaints or claims for compensation due to such restrictions are excluded.

9.4. Seat allocation: Each ticket holder must occupy the seat on the event site which is marked on their ticket or for which their ticket is valid. The customer acknowledges that GTM is entitled, for good cause, e.g., due to externally ordered health or other required safety measures, as well as for justified technical reasons related to production, to assign the ticket holder to seats on the event site that differ from the seats they ordered, in the same or a higher category or, if the ticket holder consents, in a lower category.

9.5. Recordings of spectators at events: For public reporting on the event and the competition and for its promotion, GTM or third parties commissioned or otherwise authorised by it (e.g., radio, press) may, in accordance with Article 6(1)(f) GDPR, independently make video and audio recordings that may show the ticket holder as a spectator at the event. The legitimate interest of third parties commissioned or authorised by GTM lies in showing and utilising the event in the media. These recordings may be processed, used and publicly reproduced by GTM and authorised third parties within the scope of the same legitimate interest pursuant to Article 6(1)(f) GDPR. Additional information on data protection can be found in Section 13. If a customer purchases tickets not only for themselves but also for other ticket holders with an effective attendance right, the customer must ensure that the information in this section and in Section 13 is passed on to the ticket holder in question. The provisions on the permissibility of transferring tickets in Section 8 remain unaffected.

10. Contractual penalty: In addition to the contractual penalty provision in Section 8.2, for each other case of culpable infringement of the provisions of these GTC, the customer undertakes to pay a contractual penalty to GTM, the amount of which shall be set by GTM in a reasonable amount within the meaning of Section 315 BGB and which, in the event of a dispute regarding its reasonableness, shall be reviewed by the Munich I Regional Court, but which may not exceed EUR 2,500.00. For clarification purposes, the contractual penalty may exceed the proceeds or profits generated by the resale. The aforementioned claim to a contractual penalty shall apply in addition to any other measures and sanctions possible under these GTC and shall be without prejudice to any further claims for compensation for losses.

11. Liability: As a rule, visitors to the event site enter the site at their own risk. GTM, its statutory representatives and/or vicarious agents shall only be liable for compensation for losses in connection with these GTC and the ticket holder's stay on the event site, irrespective of the legal grounds, in the event of intent or gross negligence or in the event of a breach of key contractual obligations – in the latter case, the liability shall be limited to the losses foreseeable at the time of conclusion of the contract and typical for the contract. Key contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract, whose breach jeopardises the achievement of the purpose of the contract and upon compliance with which the customer generally relies. This limitation of liability does not apply to claims for compensation for losses due to injury to life, limb or health or due to other mandatory statutory liability.

12. Contact address: Ticket orders, queries and all matters relating to GTM tickets may be submitted to GTM using the following contact options: German Touring Car Motorracing Event GmbH, Hansastr. 19, 80686 Munich, email: tickets@dtm.com

13. Data protection: Unless specifically stated otherwise in the GTC, the processing of personal data of the customer and/or the ticket holder is carried out on the one hand to fulfill an agreement between GTM and the customer and/or ticket holder or between the customer and the ticket holder in accordance with Article 6 (1)(b) GDPR. On the other hand, the processing of personal data of the customer and/or the ticket holder is carried out to protect the legitimate interests of GTM. These legitimate interests arise from Sections 8.1 and 9.5. Further data protection provisions, including the rights of the ticket holder under the GDPR and the contact details of GTM's data protection officer, can be found in the privacy policy accessible at https://tickets.dtm.com/privacy under the "Privacy policy" tab.

14.GENERAL PROVISIONS

14.1. Additions/amendments: In the event of a change in market conditions and/or the legal situation and/or supreme court case-law, GTM shall be entitled to supplement and/or amend these GTC, including for existing contractual relationships with customers, with an advance notice period of four (4) weeks, provided that this is reasonable for the customer. The customer shall be notified of the respective changes in writing or by email if they have agreed to this form of correspondence. The additions or amendments shall be deemed to have been approved if the customer does not object to them in writing or by email within a period of four (4) weeks after receipt of the amendments and/or additions, provided that GTM has expressly referred to this assumption of approval in the notification. The customer must submit any objections to the contact address.

14.2. Severability clause: Should individual clauses of these GTC be invalid in whole or in part, this shall not affect the validity of the remaining parts of such clauses. The parties shall replace any ineffective provision with a provision that comes closest to the economic purpose of the ineffective provision. The same applies in the event of an unintended gap/omission in these GTC.

14.3. Online dispute resolution/alternative dispute participation according to the Consumer Dispute Participation Act (VSBG): The EU offers an online platform that enables customers to settle consumer disputes out of court. It can be accessed at http://ec.europa.eu/consumers/odr/. It should be noted that the aforementioned out-of-court dispute resolution possibility is only available until 20 July 2025. The European Online Dispute Resolution platform will be discontinued from that date, after which it will no longer be possible to submit new complaints. GTM does not participate in dispute resolution proceedings before a consumer arbitration board (see Section 36 VSBG – Act on Alternative Dispute Resolution in Consumer Matters). Nevertheless, in accordance with the VSBG, GTM hereby draws the customer's attention to a consumer arbitration board competent for them: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Strassburger Str. 8, 77694 Kehl, website: www.verbraucher-schlichter.de.

14.4. Final provisions: The mandatory provisions of law of the country in which the customer has their habitual residence apply. Otherwise, German law applies. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

The sole place of performance for delivery, performance and payment shall be the registered office of GTM.

The place of jurisdiction for all disputes arising from or in connection with these GTC and/or their validity or legal transactions based on these GTC is the registered office of GTM, unless the customer is a consumer.

In the event of difficulties of interpretation between the German and English versions of these GTC, the German version shall prevail.